Organization Chart
Establishes reporting relationships and how functions connect.
Organizational Structure & Accountability
Make Responsibilities Clear. Keep Decisions Moving.
We help construction businesses define who owns the work, who can approve decisions, and where unresolved issues go. Practical role profiles, responsibility matrices, and organization charts connect your structure to everyday operations.
Define Who Does the Work—and Who Makes the Decision
Responsibility Matrix
Defines who performs, coordinates, and owns an activity or outcome.
Authority Matrix
Defines who may approve decisions, within which limits, and when escalation is required.
One person may hold several roles. The structure should reflect how your business actually operates.
Common Organizational Challenges
- Purchase requests wait because approval rights are unclear.
- Project manager and superintendent responsibilities overlap.
- Unresolved issues have no escalation path.
- Overdue actions do not have a clear accountable person.
See How Responsibilities and Decision Rights Connect
Illustrative Sample · Fictional Information · Roles Are Company-Defined
| Activity | Performs | Accountable Owner | Decision Authority |
|---|---|---|---|
| Field Requester & Project Manager | Purchasing Process Owner | Delegated Expenditure Approver | |
| Assigned Change Coordinator | Project Manager | Contractually Designated Decision-Maker | |
| Estimator & Project Manager | Project Manager | Designated Readiness Reviewer | |
| Project Coordinator | Project Manager | Designated Turnover / Acceptance Authority |
Purchase RequestView Details
- Performs
- Field Requester & Project Manager
- Accountable Owner
- Purchasing Process Owner
- Decision Authority
- Delegated Expenditure Approver
Proposed ChangeView Details
- Performs
- Assigned Change Coordinator
- Accountable Owner
- Project Manager
- Decision Authority
- Contractually Designated Decision-Maker
Project StartupView Details
- Performs
- Estimator & Project Manager
- Accountable Owner
- Project Manager
- Decision Authority
- Designated Readiness Reviewer
Closeout Follow-UpView Details
- Performs
- Project Coordinator
- Accountable Owner
- Project Manager
- Decision Authority
- Designated Turnover / Acceptance Authority
One person may hold several roles. Review, acknowledgment, expenditure approval, and contractual acceptance are distinct.
What We Do
Roles & Responsibilities
Define each role’s purpose, expected outcomes, responsibilities, and interfaces with other roles.
Decision Authority & Escalation
Establish approval rights, limits, conditions, and routes for decisions outside delegated authority.
Reporting Relationships
Clarify who reports to whom and how field, project, and office functions connect.
Accountability & Review Routines
Define how assigned actions are reviewed, barriers are addressed, and completion is verified.
What You Receive
Illustrative Sample · Fictional Information
Role Profiles
Role purpose, responsibilities, expected outcomes, and working relationships.
Responsibility Matrix
Assigned performers and accountable owners for recurring activities and handoffs.
Authority & Escalation Matrix
Decision rights, approval limits, exceptions, and escalation routes.
Organization Chart
Reporting relationships and functional connections aligned with your operating model.
Rollout & Maintenance Guide
How the structure is introduced, who maintains the records, and when changes are reviewed.
Our Process
How We Work
- 01 · Step
Understand the Current Structure
Review responsibilities, reporting relationships, and recurring decision problems.
- 02 · Step
Develop Roles & Decision Rights
Draft role profiles, matrices, and the organization chart.
- 03 · Step
Validate with Real Scenarios
Test overlaps, gaps, exceptions, and escalation using representative situations, including multiple roles, an absent approver, and decisions exceeding authority.
- 04 · Step
Introduce & Transfer Ownership
Communicate approved responsibilities and assign maintenance ownership.
Who Participates
Leadership
Confirms authority, organizational priorities, and staffing decisions.
Role Holders
Explain actual work, review responsibilities, and identify overlaps or gaps.
Internal Owner
Maintains approved profiles, matrices, and charts.
Before work begins, we agree on the roles, operating activities, decision areas, deliverables, and rollout support to be developed.
Related Services
Explore a Focused Operational ProjectFrequently Asked Questions
Common Questions
Give Your Team Clear Ownership and Decision Rights.
Tell us where responsibilities overlap, approvals stall, or issues lose an owner. We’ll help define a structure that supports the way your business works.